Return of Seaweed Orders
If an item/order is received damaged, we must be advised immediately.
If you have received an item which is not what you ordered, please advise us immediately.
If you have received an item which is not in line with the quality you were expecting, please advise us immediately. Please note that if you are wanting to return a seaweed due to a white powder on it’s frond this is not a quality issue, but rather a sign of a high quality seaweed! Read more about this here.
Please e-mail details of your claim to [email protected]
The following options will then be made available:
- Replacement: if a replacement is required, it will be sent immediately subject to availability, at no charge
- Credit: if a credit is required, the appropriate account will be credited to the amount of the transaction, in New Zealand dollars.
- Refund: if a refund is required, it will be provided according to the original payment method.
Returns of Bulk Seaweed Orders
Please note that if you have ordered bulk seaweeds these are not able to be returned unless there is a quality issue with the seaweed. This is because bulk orders are made specifically to what has been ordered. Please select carefully to ensure you have the correct product on your order.